E-Commerce & DTC
AI Sales & Support Agents for E-Commerce and DTC Brands
DMs turned into orders and support tickets resolved instantly.Your customers shop in Instagram DMs, WhatsApp and live chat — and expect answers in seconds. We build AI agents that recognise products from photos, answer sizing and stock questions, send checkout links, resolve “where is my order?” tickets and recover abandoned conversations, all synced with Shopify and your CRM.
The problem
What slows e-commerce & dtc businesses down
If any of these sound familiar, automation will pay for itself quickly.
DM overload
Hundreds of “is this available?” messages a day, mostly screenshots.
WISMO tickets
“Where is my order?” makes up a large share of support volume.
Abandoned conversations
Shoppers ask one question, wait, and never come back.
Disconnected stack
Store, inventory, email, reviews and support live in separate tools.
The solution
AI & automation for e-commerce & dtc
Production systems we build for e-commerce & dtc teams — each one connected to the tools you already use.
E-Commerce AI Agents
Instagram DM sales agent
Visual product search, stock checks and checkout links inside the DM.
From $3,000 · 2–4 weeksAI Chat Agents
Omnichannel support agent
Order status, returns and policy questions resolved on every channel.
From $2,500 · 2–3 weeksSystem Integration
Store & ops integration
Shopify, 3PL, inventory, Klaviyo and accounting kept in sync.
From $2,000 · 1–4 weeksWorkflow Automation
Retention automations
Reorder reminders, review requests and win-back flows.
From $1,500 · 1–3 weeksIntegrations
Works with your e-commerce & dtc stack.
We connect to the software e-commerce & dtc teams already rely on — through official APIs, certified partners or secure custom connectors.
Compliance & data security
We build on Meta’s official messaging APIs and respect messaging windows and opt-ins, so your accounts stay in good standing.
Case studies
E-Commerce & DTC automation in production
E-Commerce & DTC · E-Commerce AI
Instagram DM sales agent for a DTC fashion brand
An Instagram DM agent that recognises products from screenshots, checks stock and sends checkout links in-chat.
E-Commerce & DTC · E-Commerce AI
WhatsApp reorder agent for a supplement brand
Customers reorder, swap flavours and manage subscriptions by replying to a WhatsApp message.
E-Commerce & DTC · E-Commerce AI
Visual-search shopping agent for a home décor store
Shoppers send a photo of a room or product and get matching items with links in seconds.
Process
How we automate e-commerce & dtc businesses
Fixed scope, weekly demos, no black boxes. Most AI projects go live in 2–5 weeks.
Audit
We map your workflows, calls and data, then rank opportunities by ROI. Free, 30 minutes.
Design
Conversation flows, architecture and integrations — signed off before we write code.
Build
Weekly demos, a shared Slack channel and production-grade code you own.
Launch & optimise
Go live, monitor every conversation and workflow, and improve every week.
FAQ
E-Commerce & DTC automation — FAQ
Does it work with Shopify?
Yes — product catalog, inventory, orders and customers are read in real time, and checkout links are generated in the chat.
Can AI recognise products from screenshots?
Yes. We index your catalog images with a vision model and match customer photos to the right product and variant.
Will it hurt our brand voice?
No — we tune tone, emojis and phrasing to your brand and add guardrails for refunds, discounts and sensitive topics.
How much does AI agents for e-commerce cost?
E-Commerce & DTC projects typically start from $1,500, depending on which systems you need and how many integrations are involved. After a free audit you get a fixed-price proposal with an ROI estimate.
How long does it take to launch?
Most AI agents and automations for e-commerce & dtc businesses go live in 2–5 weeks. Custom software and SaaS projects typically take 6–16 weeks.
E-Commerce & DTC across the US
Remote-first, across all 50 states.
We work with businesses nationwide, with daily overlap across Eastern, Central, Mountain and Pacific time. Tell us where you’re based →
Guides
Reading for e-commerce & dtc owners
E-Commerce · 7 min read
Instagram DM Automation: How to Turn DMs Into Sales in 2026
A practical guide to Instagram DM automation for e-commerce brands: comment-to-DM, AI sales agents, product recognition and staying within Meta’s rules.
Read articleChat Agents · 7 min read
WhatsApp Chatbot for Business: A Practical Setup Guide (2026)
How to set up an AI WhatsApp chatbot with the WhatsApp Business API — approval, pricing, use-cases and the mistakes to avoid.
Read articleOther industries