E-Commerce & DTC · E-Commerce AI Agents

WhatsApp reorder agent for a supplement brand

Customers reorder, swap flavours and manage subscriptions by replying to a WhatsApp message.

WhatsAppShopifyRecharge
+26%repeat orders
−18%subscription churn
3 tapsto reorder

Client

DTC supplement brand · Utah (sample)

Service

E-Commerce AI Agents →

Industry

E-Commerce & DTC →

The challenge

Subscription churn was high and customers found the account portal frustrating.

What we built

Timed WhatsApp reorder nudges and an AI agent that edits Recharge subscriptions, answers product questions and processes reorders via Shopify.

The results

  • +26% repeat orders
  • −18% subscription churn
  • 3 taps to reorder